Resort’s Regulations and Policies

Sunrise Premium Resort & Spa Hội An Regulations

  1. Please ensure to present valid identifications or passports with a valid entry and exit visa for foreign
    visitors at the reception for registration.
  2. Upon Registration all guests are required to provide a security deposit in form of credit card or cash.
  3. Pets, weapons, toxic materials, explosive or inflammable items are not permitted within the Resort.
  4. Visitors are not permitted into guest rooms. They can be received at the lobby.
  5. Room sharing without informing the Front Desk is not permitted. As per the Vietnamese Registration law, all residencts must be registered and reported to the local authorities.
  6. Cooking in the guest rooms is strictly prohibited. Same as laundry drying on the balconies.
  7. Gambling, prostitution and usage of drugs within the Resort is out of state regulation and is therefore strictly prohibited.
  8. Smoking is as per Vietnamese law not permitted in public areas, covered outdoor areas and restaurants.
  9. All valuable items should be placed in the safe deposit box in your room or at the Front Desk. The Resort is not liable for any loss of valuable or other belongings of the guests.
  10. Please familiarize yourself with all fire prevention and emergency procedure that are posted inside your room.
  11. The standard check in time is from 15:00 while check out time is at 11:00.
  12. Early check-in is subject to availability of rooms. Guests who arrive early may join the breakfast from 6.30am to 10.30 at the normal breakfast charge at the current price.
  13. Late Check Out is subject to availability of rooms. Please contact Reception for inquiries.
  14. The maximum occupancy per guest room is 3 adults or 2 adults and 2 children below 12 years of age sharing existing bedding. For additional beds a surcharge applies. For children above 12 years of age a surcharge for extrabed and breakfast is applicable.
  15. Strong smelling fruits eg. Durian and Jackfruits and food, drinks from outside is not permitted and Hotel Security is instructed to stop guests.
  16. Any damage to hotel property, or loss of guests room facilities according to the rate posted in room before checking out.
  17. Please do not move or change any equipment in the room without the consent of the Resort Management.
  18. Using all services and facilities accordingly to the Resort regulation.
  19. To protect the landscape as well as the environment, please do not pick flowers, throw garbage disorderly.
  20. Outside guests are welcomed to use the hotel services.
  21. The Hotel Management may request Guests to leave the Hotel without having to return any payments if the Guests intentionally ignore and violate the regulations of the Hotel and using unappreciated language.
  22. Black mail is a statutory offense, often criminal, carrying punitive sanctions, the hotel reserve the right to immediately cancel the remaining booking in case no appropriable resolution is found from both parties.
Deluxe Room/ Deluxe Ocean/ Club Room (40 sqm)

(EN) Maximum 03 Adults or 02 Adults and 02 Children under 12:

  • Maximum 02 Children under 12, 01 sharing existing bedding with parents, breakfast surcharge at VND210,000 per night, 01 extra bed for another child at VND1,380,000 (including breakfast)
  • One Child under 12 years old can stay free of charge sharing existing bedding with parents, breakfast surcharge at VND210,000 per night. Extra bed available upon request at VND1,380,000 (including breakfast)
  • One Child under 6 years old can stay free of charge sharing existing bedding with parents, complimentary breakfast. Extra bed available upon request at VND1,380,000 (including breakfast)
  • Maximum 02 Children under 03 sharing existing bedding with parents with free of charge
  • Maximum 01 Extra bed per room
Premium Deluxe (40sqm)/ Sunrise Suite/ Terrace Suite (85sqm)/ 1 Bedroom Pool Villa (163sqm)

(EN) Maximum 03 Adults or 02 Adults and 02 Children under 12:

  • Maximum 02 Children under 12, 01 sharing existing bedding with parents, breakfast surcharge at VND210,000 per night, 01 extra bed for another child at VND1,380,000 (including breakfast)
  • One Child under 12 years old can stay free of charge sharing existing bedding with parents, breakfast surcharge at VND210,000 per night. Extra bed available upon request at VND1,380,000 (including breakfast) if any
  • One Child under 6 years old can stay free of charge sharing existing bedding with parents, complimentary breakfast. Extra bed available upon request at VND1,380,000 (including breakfast)
  • Maximum 02 Children under 03 sharing existing bedding with parents with free of charge
  • Maximum 02 Extra bed per room
2 Bedroom Villa Garden (154sqm)/ 2 Bedroom Villa Ocean Front (154sqm)

(EN) Maximum of 6 guests per villa (Hotel Recommendation 5 guests)

  • 2 Bedroom Villas can be equipped as follows:
    • Extra bed Set up in Twin Bedroom. King Size Bedroom cannot hold an extra bed
    • 2 Extra beds Twin bedroom and Corridor of Living Room (not recommended)
  • Maximum 02 Children under 12, 01 sharing existing bedding with parents (King Size Bed), breakfast surcharge at VND210,000 per night, 01 extra bed for another child (Twin Bed) at VND1,380,000 (including breakfast)
  • One Child under 12 years old can stay free of charge sharing existing bedding with parents (King Size Bed), breakfast surcharge at VND210,000 per night. Extra bed available upon request (Twin Bed) at VND1,380,000, including breakfast)
  • One Child under 6 years old can stay free of charge sharing existing bedding with parents, complimentary breakfast. Extra bed available upon request at VND1,380,000 (including breakfast)
  • Maximum 02 Children under 03 sharing existing bedding with parents with free of charge
Grand Pool Villa 2 Bedroom (257sqm)

(EN) Maximum of 6 guests per Villa

  • Each Bedroom can be equipped with 1 Extra bed
  • Maximum 02 Children under 12, 01 sharing existing bedding with parents (King Size Bed), breakfast surcharge at VND210,000 per night, 01 extra bed for another child (Twin Bed) at VND1,380,000 (including breakfast)
  • One Child under 12 years old can stay free of charge sharing existing bedding with parents (King Size Bed), breakfast surcharge at VND210,000 per night. Extra bed available upon request (Twin Bed) at VND1,380,000, including breakfast)
  • One Child under 6 years old can stay free of charge sharing existing bedding with parents, complimentary breakfast. Extra bed available upon request at VND1,380,000 (including breakfast)
  • Maximum 02 Children under 03 sharing existing bedding with parents with free of charge.
Restaurant's Regulations

(EN)

  • To help ensure our best service at our restaurant, please kindly note:
    • Please tell your room number to the hostess at the restaurant before you eat.
    • Dress code casual smart (no muscle shirts/ sleeveless T-shirt, swimming costumes or night wear).
    • Smoking is not allowed in the restaurant.
    • Please avoid making loud noises and boisterous behaviour.
    • Children should be supervised by parents or a responsible adult. Please prevent children from yelling, crying, running in the restaurant.
    • Please take food as your feel and not let food waste.
    • Please keep the restaurant clean.
    • Please keep your legs off the chairs.
    • Food and cutleries, glasses & plates are not allowed out of the restaurant.
    • Please do not leave your personal belongings unattended.
Dress Code Guidelines

(EN)

  • Men tank tops, swimwear, bed-wear.
  • Clothes with offensive language and/or graphics.
  • Sheer and see through clothes.
  • Walking barefoot.
No Outside Food & Drinks

(EN)

  • Please note that food or drink from outside are not allowed at the restaurant.
  • Any outside food or drinks to the pool will be charged
  • VND 200,000/ food item
  • VND 1,000,000/ bottle of spirit
  • VND 500,000/ bottle of wine
  • VND 50,000 /bottle of soft drink or beer

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